Warranty and Product Issues Policy

This Warranty and Product Issues Policy explains how Casa Linea Arles handles defective products, missing parts, product issues, and warranty-related requests. This Policy does not limit any mandatory legal rights that apply to consumers in their country of residence.

1. Product Condition

We aim to provide products that match their product descriptions, images, specifications, and applicable quality standards.

Our products include ceramic plates and bowls, cups and mugs, pitchers and carafes, serving dishes and platters, coffee and matcha accessories, kitchen accessories, vases, planters with trays, and related sets. Please refer to each product page for details about materials, dimensions, capacity, finish, and included pieces. For handmade items, variations in shape, size, capacity, color, or glaze may occur, as described on the relevant product page.

2. Reporting Product Issues

If you believe your product is defective, damaged, incomplete, or not as described, contact us at info@casalineaarles.com.

Please include your order number, product name, description of the issue, photos or videos showing the issue, photos of packaging if shipping damage is involved, and photos of labels, batch numbers, or product tags if available.

3. Missing Items or Set Components

If an item or a component of a set is missing from your order, please contact us at info@casalineaarles.com with your order number and details of what is missing. For tableware sets, planter-and-tray sets, and other multi-piece products, please refer to the product page for the list of included pieces.

4. Manufacturing Defects

A manufacturing defect may include a structural or functional problem caused by production or materials.

A manufacturing defect does not include normal wear and tear, damage caused by misuse, failure to follow care instructions, modification or repair by the customer or third party, damage caused by moisture, heat, sunlight, pets, children, accidents, or commercial use unless the product is expressly sold for commercial use.

5. Available Remedies

Depending on the issue and applicable law, remedies may include replacement item or set component, repair support, replacement product, partial refund, return for refund, or another remedy required by applicable law.

We may request photos, videos, inspection, or return of the product before approving a remedy.

6. EU Legal Guarantee

For consumers in the European Union, this Policy does not limit your mandatory legal guarantee rights for goods that are defective, non-conforming, or not as advertised.

7. Switzerland

For consumers in Switzerland, this Policy does not limit mandatory rights under applicable local consumer laws.

8. Manufacturer Warranties

Some products may include a manufacturer warranty. If a manufacturer warranty applies, details may be included on the product page, product packaging, instruction manual, or warranty documentation.

Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.